PRIVACY POLICY

Palace Real Estate d.o.o., as the Data Controller, in order to fully comply with EU Regulation 2016/679 of the European Parliament and the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data, hereinafter GDPR, adopts and publishes this privacy policy.

Palace Real Estate d.o.o. recognizes the importance of privacy protection, security, and data protection for users of our services and all individuals who come into contact with us. Therefore, our goal is to ensure protection for all our processes and implement consistent policies and procedures.

This Privacy Policy statement informs you about our protection practices and options for collecting and using your data.

This Privacy Policy applies to all websites of Palace Real Estate d.o.o., domains, services, applications, and products, as well as all our employees.

In our business, we comply with all obligations set by the GDPR, so we recommend that you carefully review this policy to understand how we will handle your personal data.

Purpose of Collecting Personal Data

The purpose of collecting personal data relates to: processing your inquiries, communication with you, job applications, agreements, and similar purposes.

Palace Real Estate d.o.o. collects and processes your personal data necessary for efficient business operations, using our products/services, and to provide you with a pleasant user experience.

Some of this data is provided directly by you, for example, through communication by phone, email, or other means, by filling out contact forms for brokerage agreements, property viewing request forms, etc.

What Personal Data We Collect

Personal data you provide may include items such as your name, address, email address, phone number, company name, job position, and similar information.

Duration of the Privacy Policy and Compliance with Reliability Requirements

At the moment you provide your data, you consent to contact with us and give us the right to process your personal data for the stated purpose.

The protection of your data is ongoing, except in exceptional cases as specified by the GDPR.

When collecting data, we respect your right to 'data minimization,' meaning we only collect personal data necessary for the purpose for which it is collected. We collect and process your personal data in accordance with the provisions of the GDPR.

We will store the collected data in an appropriate manner and ensure its confidentiality.

We will not share the collected data with third parties without your explicit consent.

Palace Real Estate d.o.o. is not responsible for accidental errors or force majeure that may cause accidental breaches of the guaranteed protection of your data but commits to correcting the error as soon as possible.

For the processing of certain special categories of personal data that help improve our products and provide our services, we collect such data based on 'legitimate interests' as the lawful basis for processing. This includes the automatic collection and use of personal data, such as technical information (e.g., device used, operating system, browser type, Palace Real Estate d.o.o. session information).

How We Use Personal Data

We may use your personal data for the following purposes:

• for business operations and the execution of contracts between you and us;
• to fulfill your requests;
• to provide information about products and services you request from us;
• to establish contact for sending certain information about our products/services;

When we collect your personal data, you are free to indicate if you do not wish for your personal data to be used for marketing activities.

We share data with third parties when we are required to disclose or share your personal data to comply with a legal obligation, respond to legal processes, or protect the rights, property, or safety of Palace Real Estate d.o.o., our users, or others. In these circumstances, Palace Real Estate d.o.o. will disclose the requested data. The Data Controller will ensure that such requests are legitimately made.

Storage of Personal Data

We store personal data in accordance with the purpose for which it was collected and do not retain it longer than necessary.

We may retain your personal data for purposes related to the activities previously mentioned. If you wish to request that we no longer use your personal data, please contact us at info@palace.rs, authorized person: director Gavrilo Đurica.

Compliance with Data Processing Security Principles

The security of all personal data is very important to us, and for this purpose, we adhere to the Personal Data Protection Regulations throughout the entire process of data processing, fully in line with applicable regulations.

We use all necessary procedures and advanced security features to prevent unauthorized access and theft. No transmission process over the Internet or electronic storage methods is 100% secure, and therefore we cannot guarantee absolute security.

If certain parts of our products/services require login data (e.g., a password that allows you to access specific parts of the product/service), you are responsible for keeping the password secure.

Our websites may contain links to third-party websites. If you follow any of these links, you should be aware that these websites have their own privacy policies, and we accept no responsibility or liability for those policies. We advise you to carefully read the privacy policies on every website you visit.

Rights of the Data Subject

Your rights regarding the processing of your personal data are:

• The right to access personal data we hold about you;
• The right to correct inaccurate personal data related to you;
• The right to erasure ('right to be forgotten');
• The right to object to the use of your personal data for direct marketing purposes;
• The right to restrict the processing of your personal data, including automated decision-making and profiling;
• The right to object to the processing of personal data;
• The right to data portability;

The above-mentioned rights are exercised by contacting us at info@palace.rs, authorized person: director Gavrilo Đurica. Upon receiving your email, we will send you a request form that you need to fill out to help us address your request. We will respond to each request within one month of receiving your written request.

Changes to the Privacy Policy

Any changes to this privacy policy will be published on our website.

Cookies and Similar Technologies

Palace Real Estate d.o.o. uses cookies and similar technologies. On this website, we use cookies to enhance your browsing experience and the functionality of the website. Cookies are small text files that may be stored on your computer, used by your web browser. Cookies do not contain personal data. You can control cookie settings in your web browser.

Whenever you access the website, data such as browser type, number of visits, and average time spent on the site are automatically recorded. We use this information to measure the appeal of our website and improve the content. Your data is not further processed or shared with third parties. Cookies allow us to, among other things, remember your preferences and provide advertising based on your interests. You have a range of tools to control cookies and similar technologies, including browser controls to block or delete cookies.